FAQs

1. How can I cancel my order?

When you purchase incorrect items, or change your mind about your order, you are able to cancel your order within 2 hours of placing the order. Please submit your cancelation request via service@wolfooworld.com

Note:

*After 2 hours of purchasing, your orders will be locked and sent to our production facility. If you send the request later than that, we cannot cancel or modify it.

*Issue refund for cancellation may take 3-14 business days to post to your payment account and it will be applied back to the original payment method used.

2. How can I change my shipping address?

You can change the shipping address of your order within 2 hours after placing the order.

To change the shipping address, please request us via service@wolfooworld.com. You should provide:

Note:

We are only able to make changes to your order if it has not yet entered the production queue.

We also cannot change your shipping address from a domestic US location to an International address, and vice versa.

3. Why was my payment declined?

• The data requested for the payment failed to coincide with those on your card. A simple spelling mistake in one of the fields can cause the operation to be refused.
• You have not activated your security code. In a bid to protect cardholders from online fraud, some credit cards require you to enter an additional security code in order to confirm payment. This code is provided directly by your bank.
• You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
• Your card has expired. Check if your card is still valid.
• Your order has been rejected by our risk center due to certain factors.
• Your bank can provide you with all the information you require about your card and the payment options. If you check out via PayPal, please contact PayPal directly when your payment is declined.

Need more help? Contact us service@wolfooworld.com

4. How do I track my order?

You can track your parcel by following the link in your Shipment Confirmation email/SMS. This would be sent as soon as your parcel is shipped.

If you won’t receive/ find your email, you can go to our Track order page and enter your order number (For example: 347586) and your phone number or email address to query your order status.

5. My order arrived defective/damaged/broken.

We aim at providing you with perfect condition products but sometimes orders might be damaged during transit.

If your order unfortunately came broken, you can request a replacement or a refund. You need to send us a picture/video of what was received along with the order ID as soon as you get the order. You can contact us at service@wolfooworld.com

Note: You need to contact us within 10 days of receiving your order and remember don't return any broken item back.