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When you purchase incorrect items, or change your mind about your order, you are able to cancel your order within 2 hours of placing the order. Please submit your cancelation request via email@example.com
*After 2 hours of purchasing, your orders will be locked and sent to our production facility. If you send the request later than that, we cannot cancel or modify it.
*Issue refund for cancellation may take 3-14 business days to post to your payment account and it will be applied back to the original payment method used.
You can change the shipping address of your order within 2 hours after placing the order.
To change the shipping address, please request us via firstname.lastname@example.org. You should provide:
We are only able to make changes to your order if it has not yet entered the production queue.
We also cannot change your shipping address from a domestic US location to an International address, and vice versa.
Need more help? Contact us email@example.com
You can track your parcel by following the link in your Shipment Confirmation email/SMS. This would be sent as soon as your parcel is shipped.
If you won’t receive/ find your email, you can go to our Track order page and enter your order number (For example: 347586) and your phone number or email address to query your order status.
We aim at providing you with perfect condition products but sometimes orders might be damaged during transit.
If your order unfortunately came broken, you can request a replacement or a refund. You need to send us a picture/video of what was received along with the order ID as soon as you get the order. You can contact us at firstname.lastname@example.org
Note: You need to contact us within 10 days of receiving your order and remember don't return any broken item back.