The tracking system shows no updated progress for too long.

We will process a refund or reshipment if the tracking has not been updated for more than 12 business days (for orders within the US) and more than 30 days (for international orders).

The package was delivered to the incorrect address.

If the package has arrived at a location different from the recipient address, we will refund or replace the item. 

The package was returned to its sender but the address was valid and correct.

We will be happy to replace the order that was returned to its sender or to refund your order.

The post office provided a notice that the package was lost in the mail.

We will be happy to replace the order that was lost in the mail or refund your order. 

Received Items

The item received is incorrect or defective.

For incorrect or defective items, we can either refund or replace the order.

The item received is damaged/broken

For damaged/broken items, we can either refund or replace the order.

The order arrived with one or more items missing.

If an order arrives with a missing item, we will gladly ship out the missing piece. Please note that detailed photos are required for quality control purposes.

I have a quality issue regarding a received item.

If your order items have quality issues (such as blurry printing, faded printing, etc.), we can either refund or replace the order.


Please note:

  • A request needs to be submitted within 20 days from the delivery date or 45 days from order date to qualify for credit or replacement. Please contact us via email:

  • Refund process may take up to 14 business days and is credited via your original form of payment.
  • Detailed photos are required for quality control purposes and need to be added as attachment to the submitted request (front, back and packaging)

  • We do not allow modifications to replacement items.

  • Remember not to return the item(s) you received because we do not accept returns. Please contact us if you have an order issue before returning any products. 
  • We do not offer replacements or refunds for invalid address entry, improper care, damages in use, etc.
  • All returned parcels due to the wrong shipping address will be donated to charity. If your order was undelivered because of an incorrect address provided by customers, our company can only offer you a discount for reordering.
  • No refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect our carriers. Thank you for understanding.