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The tracking system shows no updated progress for too long.
We will process a refund or reshipment if the tracking has not been updated for more than 12 business days (for orders within the US) and more than 30 days (for international orders).
The package was delivered to the incorrect address.
If the package has arrived at a location different from the recipient address, we will refund or replace the item.
The package was returned to its sender but the address was valid and correct.
We will be happy to replace the order that was returned to its sender or to refund your order.
The post office provided a notice that the package was lost in the mail.
We will be happy to replace the order that was lost in the mail or refund your order.
For incorrect or defective items, we can either refund or replace the order.
The item received is damaged/broken
For damaged/broken items, we can either refund or replace the order.
The order arrived with one or more items missing.
If an order arrives with a missing item, we will gladly ship out the missing piece. Please note that detailed photos are required for quality control purposes.
I have a quality issue regarding a received item.
If your order items have quality issues (such as blurry printing, faded printing, etc.), we can either refund or replace the order.
A request needs to be submitted within 20 days from the delivery date or 45 days from order date to qualify for credit or replacement. Please contact us via email: firstname.lastname@example.org
Detailed photos are required for quality control purposes and need to be added as attachment to the submitted request (front, back and packaging)
We do not allow modifications to replacement items.